Privacy Policy
Your privacy matters to us. Here's how we handle your data.
1. Introduction
PVCAD ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our software, website (pvcad.in), or contact our support team.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, company name provided during license registration or contact form submission.
- License & Usage Data: License activation details, machine identifier (for license validation), license key, and subscription status.
- Payment Information: We use third-party payment processors. We do not store full credit card details on our servers. We may retain billing name, last 4 digits, and invoice records.
- Website Analytics: IP address, browser type, pages visited, time on site, and referring URL — collected via anonymised analytics tools.
- Support Communications: Emails, messages, and attachments you send to our support team.
3. How We Use Your Information
We use collected information to:
- Deliver, activate, and manage your software license
- Process payments and issue GST invoices
- Provide technical support and respond to enquiries
- Send important product updates, renewal reminders, and security notices
- Improve the Software and website based on usage patterns
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Legal Basis for Processing
We process your personal data on the following grounds: (a) performance of a contract — to deliver the licensed software and support; (b) legitimate interest — to improve our products and prevent fraud; (c) legal obligation — where required by applicable Indian laws including the Information Technology Act, 2000 and its amendments.
5. Data Sharing
We may share your information with:
- Payment processors (e.g., Razorpay, PayU) for transaction processing
- Email service providers for sending transactional and support emails
- Analytics tools using anonymised, aggregated data only
- Legal authorities if required by law, court order, or government request
All third-party service providers are contractually required to handle your data securely and in accordance with applicable laws.
6. Data Retention
We retain your personal information for as long as your license is active and for a period of 7 years thereafter for tax and legal compliance purposes. Support communications are retained for up to 3 years. Analytics data is anonymised after 26 months.
7. Data Security
We implement appropriate technical and organisational security measures including encryption in transit (TLS), access controls, and secure storage to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
- Lodge a complaint with an appropriate data protection authority
To exercise any of these rights, contact us at support@pvcad.in.
9. Cookies
Our website uses essential cookies for session management and theme preferences (stored locally in your browser). We do not use advertising or tracking cookies. Analytics cookies, if used, are anonymised and subject to your browser settings.
10. Children's Privacy
PVCAD is professional software intended for use by adults in a business context. We do not knowingly collect information from individuals under 18 years of age.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-software notice. Continued use of PVCAD after such notice constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions or to exercise your data rights, please contact us at:
Email: support@pvcad.in
Address: Hyderabad, Telangana, India